# Privacy Policy
[Redeemer Church Tauranga] | Last updated: March 2026
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## 1. Introduction
[Redeemer Church Tauranga] ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 2020 (NZ). This policy explains what information we collect, how we use it, and your rights in relation to it.
This policy applies to our website at [redeemerchurch.org.nz] and any related services, apps, or platforms we operate (collectively, the "Service").
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## 2. Who We Are
[Redeemer Church Tauranga] is the data controller responsible for your personal information. If you have questions or concerns about this policy, contact us at:
- Email: [[email protected]]
- Website: [redeemerchurch.org.nz]
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## 3. Information We Collect
### 3.1 Information you provide to us
- Name, email address, and contact details when you register or contact us
- Billing and payment information when you make a purchase
- Profile information and preferences you set in your account
- Any content, messages, or data you submit through the Service
### 3.2 Information collected automatically
- IP address, browser type, and device information
- Pages visited, links clicked, and time spent on the Service
- Cookies and similar tracking technologies (see Section 9)
- Referring URLs and search terms used to find the Service
### 3.3 Information from third parties
- Account details from social login providers (e.g. Google, GitHub) if you choose to use them
- Payment processor confirmations (we do not store card details)
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## 4. How We Use Your Information
We use your personal information to:
- Provide, operate, and improve the Service
- Process transactions and send related confirmations
- Send you service notifications, updates, and support communications
- Send marketing communications where you have opted in
- Detect, investigate, and prevent fraudulent or harmful activity
- Comply with our legal obligations
- Respond to your enquiries and support requests
We will not use your information for purposes incompatible with the above without first obtaining your consent.
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## 5. Legal Basis for Processing
We process your personal information on the following grounds:
- Contract performance — to deliver the Service you have signed up for
- Legitimate interests — to improve the Service, prevent fraud, and communicate with you
- Legal obligation — to comply with applicable New Zealand law
- Consent — for marketing communications and non-essential cookies
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## 6. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate the Service (e.g. hosting, analytics, payment processing), who are bound by confidentiality obligations
- Law enforcement or regulators where required by law or to protect rights and safety
- A successor entity if we sell or transfer all or part of our business
Any third parties we engage are required to handle your information consistently with this policy.
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## 7. International Transfers
Some of our service providers are located outside New Zealand. Where we transfer personal information overseas, we take steps to ensure it receives comparable protection — including contractual safeguards — consistent with information privacy principle 12 of the Privacy Act 2020 (NZ).
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## 8. Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Account information is retained for the duration of your account and for a reasonable period afterwards. You may request deletion at any time (see Section 10).
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## 9. Cookies
We use cookies and similar technologies to operate the Service and understand how it is used. These include:
- Essential cookies — required for the Service to function; cannot be disabled
- Analytics cookies — help us understand usage patterns (e.g. Google Analytics)
- Preference cookies — remember your settings and choices
- Marketing cookies — used only where you have given consent
You can control non-essential cookies via your browser settings or our cookie consent tool. Disabling certain cookies may affect Service functionality.
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## 10. Your Rights
Under the Privacy Act 2020 (NZ), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Ask us to delete your information (subject to legal retention obligations)
- Withdraw consent for marketing at any time
- Complain to the Office of the Privacy Commissioner if you believe we have breached the Act
To exercise any of these rights, contact us at [[email protected]]. We will respond within 20 working days as required by the Act.
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## 11. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.
No method of internet transmission is completely secure. In the event of a notifiable privacy breach, we will comply with our obligations under the Privacy Act 2020 (NZ), including notifying affected individuals and the Privacy Commissioner where required.
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## 12. Children
The Service is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
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## 13. Links to Other Sites
The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.
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## 14. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service before the changes take effect. The "last updated" date at the top of this policy reflects the most recent revision.
Continued use of the Service after any changes constitutes acceptance of the updated policy.
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## 15. Contact Us & Complaints
For questions about this policy or to exercise your rights, contact us at [[email protected]].
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:
- Website: [privacy.org.nz](https://www.privacy.org.nz)
- Phone: 0800 803 909
- Email: [email protected]